MSVU logo

Find Resources
Library Services
About the Library

RefWorks: guides, instructions, tutorials

Macbooks: Java Runtime Error Message

Please note that Java is a pre-requisite. It must be installed before Write-N-Cite 4 (WNC4).

VSTOR 2010 is not required on a MacBook - it is only required by Windows users.

If you installed the wrong version of Java then Write-N-Cite 4 will not run. To correct this problem uninstall the Java plug-in called "JavaAppletPlugin.plugin" (search for it under Applications in Finder, then drag it to trash) - then go to the link below for Java for OS X 2015-001 and install this version instead

Yosemite (OS X 10.10) or El Capitan (OS X 10.11) users - follow these steps:

If you upgraded your older version of Mac OSX to Yosemite or El Capitan, Java should be enabled by default - it needs to be installed before you can install WNC4.

  • Before you begin, upgrade to the latest version of Word 2011 for Mac (do not install Word 2016)
  • Install Java for OS X 2015-001 (see link below) - please note: if you installed Java 8 from Oracle then when you try to run ProQuest's installer for WNC4 it will not complete the installation (you will see an error message that states Java Runtime Environment is not installed )
  • Obtain Write-N-Cite 4 by logging in to your RefWorks account  and selecting Tools > Write-N-Cite
  • Install Write-N-Cite
  • Open Word 2011 and under the View menu enable the toolbar by selecting ProQuest (or RefWorks)


Macbooks & MS Word 16

Please note that Write-N-Cite 4 is not compatible with Mac Word 2016 (available from Office 365). Please use Word 2011 on a MacBook for compatibility reasons.  If you have Word 2016 you will either need to use Write-N-Cite 2.5 for Mac instead (login to RefWorks and install it from Tools > Write-N-Cite...) or you will need to revert to Word 2011 if you have a copy and want to use Write-N-Cite 4

Macbook & WnC toolbar

Macbook: If you cannot find your Write-n-Cite toolbar or ribbon.

  1. Click on View >> Toolbars. 
    Click on Proquest (or Write-n-Cite if you have an older version).
  2. If the toolbar is still not present, it is necessary to make sure Write-N-Cite installed in the proper folder in MS Word. Please perform a search for the file Write-N-Cite Word 2011.bundle. Once found, please use these steps to relocate the file to the Start folder where it should reside.


  1. With MS Word open please select Preferences
  2. Select File Locations
  3. The select the Startup entry under the File Types column and then the Modify button
  4. Next browse to the Word Startup folder located on the hard drive and select the Choose button to select the Word Startup folder. The path will be either /Applications/Microsoft Office 2008/Office/Startup/Word/ or/Applications/Microsoft Office 2011/Office/Startup/Word/ depending on the version installed.
  5. Close all panels and restart MS Word.

Computer Clock Error Message

If you get an error message:

"Your computer's clock does not match ours. Please update your system time before connecting to RefWorks."

Please check your computers date/time settings to ensure the 'set time automatically' setting is turned on and that your computer is synced with an online time server

This guide is licensed under a Creative Commons Attribution-Noncommercial License.
Creative Commons License

You may copy the guide for noncommercial purposes as long as credit is included. Please be aware that the guide may contain links to subscription based services for which access is restricted. We encourage you to license your derivative works under Creative Commons as well to encourage sharing and reuse of educational materials.