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Faculty Library Services

What is Document Delivery?

Document Delivery is a service through which MSVU students, staff, and faculty can request materials (articles, book chapters, physical books, etc.) that are not available in the Mount Library's collection from other libraries.

Please see below for details, or to access the form for requesting materials. For questions, please email library@msvu.ca.

Request Form

⚠️ IMPORTANT SERVICE CHANGE ⚠️

As of December 19, 2025, MSVU will end its use of the Relais ILL management service.

Students, employees, and other library patrons may continue to request interlibrary loans and document delivery via Novanet.

Please contact docdel@msvu.ca to request assistance or additional information.

Request a specific item through Novanet Document Delivery»

  • Log in using your MSVU e-mail credentials. 
  • MSVU e-mail credentials cannot be changed by Library staff. If these credentials are not working, please contact the IT&S Helpdesk via helpdesk@msvu.ca or call 902-457-6538 

Request a specific item through Relais Document Delivery»

  • Log in using the 14-digit barcode on your Mount ID card.
  • Your password is your surname, exactly how it appears in your library account. Spaces and hyphens should be included, but not accents or other diacritics. 
  • If your barcode or password is not working, please email library@msvu.ca or call 902-457-6250 during open hours for assistance.

Document Delivery Account

⚠️ IMPORTANT SERVICE CHANGE ⚠️

As of December 19, 2025, MSVU will end its use of the Relais ILL management service.

Students, employees, and other library patrons may continue to request interlibrary loans and document delivery via Novanet.

Please contact docdel@msvu.ca to request assistance or additional information.

Novanet Library Account Login (includes Document Delivery)»

Log in using your MSVU e-mail credentials. 

MSVU e-mail credentials cannot be changed by Library staff. If these credentials are not working, please contact the IT&S Helpdesk via helpdesk@msvu.ca or call 902-457-6538 

Login to Your Relais Document Delivery Account»

  • Request a renewal of a book borrowed from outside of Novanet
  • Check the status of a request
  • Cancel a request
  • Send a message to Document Delivery staff

Once logged in choose "Open Requests" from the side menu.

Login using the barcode on your Mount ID card;
your default password is the last 4 digits of your phone number.

If your barcode or this password is not working please phone: 902-457-6250 during open hours for assistance.

Services

Eligibility

Document Delivery services are available to students, faculty and staff of the Mount and Community Borrowers registered with Novanet.

Request Forms

All requests must be submitted online.

Document Delivery

Document Delivery supplies materials from other libraries across Canada and internationally.

Requests can be placed using the ‘Request Document Delivery’ button in WorldCat, the ‘Check for Full Text…’ link in our databases and choosing Document Delivery from additional options in the Journal list or by using the Document Delivery form:

Novanet Express

Novanet Express supplies materials from other Novanet libraries. 

Requests are placed via the Novanet Catalogue.